Conditions

Nothing in these terms and conditions shall affect your statutory rights as a consumer. These terms and conditions shall apply to all transactions placed online with Madder Cutch & Co. The terms will not affect your statutory rights. Acceptance of delivery of our goods shall be deemed conclusive evidence that you agree to the terms and conditions.

Ordering

We are pleased to accept online order transactions via our secure server. All card transactions are subject to validation checks and are authorised by the card issuer. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. All orders shall be deemed to be an offer by you to purchase goods in line with the terms and conditions and are subject to acceptance by Madder Cutch & Co. No binding contract will exist between us until we have accepted the order. All goods are made to order and if for some reason there will be a delay in the supply of these goods you will be notified and given the option to wait or cancel the order and receive a full refund within 14 days. Please be aware of the uniqueness of our prints. Due to the fact that all of our fabrics are printed by hand in our studio and we make our own natural dye pastes, the colour tones can vary between batches. You are advised to contact us before ordering if you require an exact sample of the colour for your product/fabric.We only print on natural fibres and it is common for there to be slight imperfections in the weave of the cloth and occasional slubs, these are not considered a fault.

Product pricing & payment

The total purchase price, including VAT, delivery and other charges if any, will be displayed in the shopping basket prior to confirming your order. When your order is received we shall confirm by email your order details. Prices, product descriptions and specifications are checked to the best of our ability to makes sure that they are accurate at the time of going online. Madder Cutch & Co. reserves the right to periodically update prices on the website, which cannot be guaranteed for any period of time.

Cancellation and returns

You may cancel a contract to purchase a product or products from us at anytime within 14 working days after the day you received the order. Please email us at info@maddercutchandco.com to give us written notice and instructions for the safe return of the unwanted items. All goods must be returned to us within 14 days and in their original condition and packaging. Items received later than this will only be accepted for return at our discretion and if accepted will be refunded as a credit note only. Please note that goods being sent back to Madder Cutch & Co. are your responsibility until they reach us. We cannot be held responsible for anything that gets lost or damaged in transit. Delivery charge and returned postage will only be refunded should an item be faulty. Any Madder Cutch & Co. products that have been made specifically to your requirements will be exempt from standard cancellation rights, unless faulty.

Intellectual property

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website are and will remain property of Madder Cutch & Co.The copying, modification, distribution, reproduction or incorporation into any other work of part or all the material available on this website in any form is prohibited without permission.

Privacy policy & security

Madder Cutch & Co. are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have procedures in place to safeguard and secure information we collect. We do not disclose details of our customers to any third party. We will collect and store any personal data that you may volunteer whilst using our website. The information will be used to process orders, for internal record keeping and we may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address you have provided. You can opt not to receive information from us by checking the appropriate boxes when prompted.

Limitation or liability

Madder Cutch & Co. shall not be held responsible for any losses caused by delay or disruption to our service that are resultant from circumstances outside our reasonable control.

Governing law

These Terms & Conditions and the use of our website are governed by and construed in accordance with English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our terms and conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.